If you didn’t purchase a packing video, your package usually shipped within 5-10 days. If you purchased a packing video, your package usually shipped within 10-15 days.
How long does shipping take?
Under normal customs clearance, most of our packages are delivered within 7–15 days, with the majority arriving around 10 days. Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.
When will my packing video be posted?
If you purchased a packing video, it is usually posted 10–15 days after your order. As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!
What do I need to know when I order?
Please provide your phone number when placing the order and make sure your email address is correct to help us contact you quickly if there are any issues with your order. Also, please double-check that your shipping address is accurate. If it’s in a building, be sure to include the floor and room (or apartment) number, because some local couriers might not be able to find your address if it isn’t clear, or may even refuse delivery if the address isn’t specific enough.